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Terms and Conditions is a site operated by Catering SixFive Limited (“We,” or “Us” or “Our” or “Birtelli’s”). We are registered in England and Wales under company number 10411825 and have our registered office at 10 Clarendon Avenue, Royal Leamington Spa, CV32 5PZ.

Acceptance of orders

Upon submitting your order details online, you are making an offer to us to purchase the items you have specified in your order form. We reserve the right to refuse your offer and this order should it be necessary.

Your order will not be accepted until a confirmation order number has been populated, once payment has been received, and via confirmation email.


Whilst every care is taken during the preparation of your order, please note all Birtelli’s food is prepared in a kitchen where nuts, gluten and other allergens may be present. If you have a food allergy please ensure you notify us prior to placing your order.

Payment Terms

The prices of items on the menu are inclusive of VAT. Prices are liable to change at any time, but will not impact any orders for which you have received an order number and confirmation email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue.

Payment must be made in advance at the time of order. We accept payment using all major credit and debit cards. For orders placed in store we also accept cash payments.

Amendments to your order can be made, however these must be made no later than one hour prior to the start of the chosen delivery window. Amendments must be made by calling the store. Please ensure you have your name and order number to hand.

Please ensure you check all order details prior to making payment. Once an order has been confirmed it cannot be cancelled, unless there is at least one hour prior to the chosen delivery window. Refunds will be issued within 10 working days. Any orders cancelled within an hour of the start of the chosen delivery window will be charged in full.

Minimum Order

The minimum value of orders for delivery is £10.

Delivery Terms

Birtelli’s always aims to provide the best delivery service for our customers. If there is no answer at a property and you do not respond to telephone correspondence within 10 minutes of our delivery drivers physically reaching your address, we reserve the right to leave the premises with your order, however you will still be charged.

Whilst we will do our utmost to ensure delivery within your desired delivery window, unfortunately there may be circumstances beyond our control when this may not be possible. Birtelli’s will not accept liability for any delay or failure to deliver to you within your chosen time window, should the delay be caused by unforeseen circumstances such as, but not limited to traffic delays or severe weather conditions.

Sale of Alcohol

Due to our license restrictions, we can only sell alcohol if purchased with food in one order. It is a criminal offence to sell alcohol to a person under the age of 18 and we operate the Challenge 25 age verification policy. Should you be lucky enough to look under 25, you will be asked to provide proof of age to show you are over 18. By placing an order with us, you are confirming you are over 18 and have photographic ID to prove this. We reserve the right to refuse the sale of alcohol to anyone who is or appears to be under the influence of alcohol or drugs.

Loyalty Scheme

Birtelli’s offer a loyalty scheme for all registered customers as follows:

  • Each online order, delivery or collection, for £20 or more will receive one Birtelli’s stamp.
  • Once you have collected 4 stamps you are entitled to one free pizza
  • This free pizza can be redeemed in your next order (as long as this order includes a pizza).
  • When logged into your Birtelli’s account and placing your order, if you have collected the required stamps, you will be asked if you wish to redeem your stamps to claim your free pizza and your basket will automatically show a credit for cheapest pizza ordered.
  • Once you have redeemed your free pizza, you can begin collecting again!

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you have any questions relating to these terms please contact [email protected] before you place an order. If you do not accept these terms in full please do not use the site.

Other Terms

These terms of use refer to the following additional terms, which also apply to your use of the site:

  • Our Privacy Policy which sets out the terms on which we process any personal data we collect from you or that you provide to us. By using the site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with the Acceptable Use Policy.
  • Our Cookie Policy, which sets out the information about the cookies on our site.
  • Our Terms and Conditions apply to all sales and orders.

Right to vary or suspend

Birtelli’s reserves the right to update and change the site and these terms from time to time to reflect changes to our products, our user’s needs or our business priorities. Please review these terms regularly to ensure you are aware of any changes made as they are legally binding on you. These terms were most recently updated on 17th May 2017.

Our site is made available free of charge. We make no warranty or representation, express or implied that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Account Details

If you are provided with a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any username or password, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]

Intellectual Property and Use of Material

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

“Birtelli’s” and the associated branding are registered trademarks of Catering Sixfive Limited. You are not permitted to use these without our approval.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site, this must be done for personal use only. If you breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Third Party Sites

Where the site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by Birtelli’s of those linked websites or information you may obtain from them.

Birtelli’s has no control over the contents of those sites or resources.

Loss or Damage Suffered by You

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

Please note for consumer users, we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Should we be found liable, our total aggregate liability will be limited to the value of your order.

Malicious Activity

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which the site is stored or any server, computer or database connected to the site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Should we have reason to believe a user has violated any applicable law, disrupted normal business activities or is harmful to the interests of Birtelli’s in any way, we have the right to refuse service, terminate accounts and/or cancel orders.

Linking to Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please contact [email protected]

Governing Law and Jurisdiction

These terms, the subject matter and their formation are governed by English Law and the courts of England and Wales have exclusive jurisdiction.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law and the courts of England and Wales have exclusive jurisdiction.